a

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Rudy was awesome! Knowledge and patient. Walked us through what he saw, what he was going to do to resolve the issues and completed the work.
I plan to switch my yearly service to Trusted once the other companies time expires.

Fred Zepeda

1-21

Positive: Professionalism, Punctuality, Responsiveness, Value

John with Trusted Heating and Cooling has come out to address multiple issues, and is reliable, professional, kind, and thorough every time! Recently, our tenant was having a complex issue with their HVAC unit and John was able to figure out what it was, correct the issue, and also bill us reasonably for the work done. We appreciate this company so much and highly recommend!!!

Aren K

1-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

They diagnosed a loose wire in my heating system control board and replaced it for their service fee of $98. Saturday another company said the loose connection couldn't be fixed, and it wouldn't make sense to replace the control board without buying a new furnace-at a cost of nearly $4000. Tell all your friends about Trusted Heating and Cooling. We've signed up for their twice annual maintenance checks. They can be trusted!

Barbara Bergman

1-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Excellent service, attention to details, knowledgeable, and prompt.

Jim Hardage

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Trusted Heating and Cooling was amazing. They came out and gave a detailed cost estimate explaining everything that needed to be done. They were extremely professional, polite, and friendly. They explained everything and took the time to answer any questions I had. Also, I was impressed on how efficiently they worked together and helped each other to get the job done. Checking on each other and working together to make sure everything was completed correctly and as quickly as possible.

Stephanie Rangel

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

John Muntean was professional and very knowledgeable. He came by only a few hours after the request for service was made ready to roll. He was able to get our heater back up and going. My family will sleep comfy tonight!

Darrell J. Morgan

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

They sent John M. And he was great! I've had an ongoing issue with AC getting to my office and he was able to quickly identify the problem... after other companies weren't able to. They have a great maintenance program that I was happy to sign up for!

Ronda Prothro

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Very well organized team. Punctual, clean and all very respectful of our home and of course covid. We would recommend Trusted
Heating and Cooling.

Thomas Bruner

11-20

Positive: Punctuality, Quality, Value

Mr. James Poole (who has a lot of patience) installed a Solar attic fan. I set thermostat at 80°. Though out the summer the temperature in the house remained at a comfortable 78°. He also installed an Air purifying system. This is the first time I did not have to have multiple portable air purifiers running during allergy season. Their annual maintenance is very thorough. Provide a check off list, as well as photos of the work they did. Wonderful and friendly staff, especially the always cheerful receptionist, Christine.

Lynn Flippen

11-20

Positive: Professionalism, Punctuality, Quality

John's visit to both diagnose and solve the issues with my AC (capacitor replacement) went smoothly and efficiently. He was on-time, friendly, and helpful. Will use them again!

Emily Reagan

10-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We have worked with Trusted for almost 10 years. When our AC died in our first house on July 4th weekend, Trusted had us back in cool air before the holiday weekend was over. They specified a more efficient unit with installation for almost $1,000 less than the next closest bid. We've been with them ever since even after we moved to a new place. Just last night our system went out due to a bad breaker. I called this morning and they were here in a few hour's. They did a full diagnostic and traced the problem back to its source and now we're cool & comfortable once again. I fully recommend Trusted. They have integrity and a heart to serve.

David Macauley

9-20

Positive: Professionalism, Quality, Responsiveness

Ben is very knowledgeable and professional. We did a lot of research on the product he recommended and he is very patient and understanding. The installation took a day and a half and went really well and we are happy about the new AC system installed. In addition, he provided us two portable units when the AC was down. They are very trusted.

Lily Liu

9-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

John M. is awesome! He was early, which worked out great for us, and great to work with! He found the issue and resolved it quickly. He explained what he found and helped us understand what we may need to do next "cooling season" if the issue repeats. Trusted Heating and Cooling, indeed!

Erica Lang

9-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

John Muntean was right on time, honest, and very nice. Respected social distance, and quickly assessed the issue and fixed my AC. Will keep his card and only use him moving forward. Great service.

Renee DeSantis

9-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Never ever did I expect to call a place at 3:40p and have someone out by 5p with no extra fee. I was astounded by the quick response, professionalism and the fair price. John M. was great. He has the supplies needed in the truck and it was fixed within 30 minutes. Amazing.

Amber Bufkin

8-20

Positive: Professionalism, Punctuality, Quality, Responsiveness

We had a great experience working with Trusted Heating and Cooling from our initial inquiry to the completion of the work. They were prompt, extremely professional and friendly. They came out and gave an estimate on what it would entail to do both the sealing and cleaning of our air ducts. Once they got in and started doing the sealing, they let us know the ducts didn't need to be cleaned and looked good. We appreciated them letting us know and not proceeding to clean them anyway. I recommend their services and will use them again in the future. Thank you for the great work you do!

Stephanie Puente

7-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Trusted A/C is amazing! Our 20 year old A/C went out overnight on a day that the heat index was meant to be 107 degrees. (Of course). I called at 7am before the office opened and a technician called me back immediately. He gave me some quick advice and said they would get me scheduled as soon as the office opened at 8am. The office manager called me at 8:04 and had us on the schedule by 10am!

Despite the fact that our system is ancient in A/C terms, Peter did not pressure us to get a new system. He replaced only the part that was broken and had us up and running within half an hour.

I appreciate the whole professionalism of their process from start to finish. I also appreciate the technician's honesty and willingness to patch our old jalopy for now.

Highly recommend this company.

Leah Leveridge

7-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Our A/C quit working around 8:30pm last night. Had my dad over early the next morning to inspect and he was pretty sure it was the capacitor. I called Trusted Heating & Cooling around 9:30am and they had a technician out by 12:30pm the same day. John M. arrived a little before 12:30 he was nice, knowledgeable and didn't mind my 2 yr old lab who wanted to be his new friend. He diagnosed the problem instantly. He had the part, was able to install and complete the repair in 15 mins. My house is once again cool and I didn't break the bank. I highly recommend Trusted Heating & Cooling and the technician John M for any of your A/C needs!

Aimee Busby

7-20