a

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
If John was a superhero, he would be named Captain Integrity! First off, kudos to Trusted. My AC unit went out on a hot and muggy day, called them late that afternoon, and they were at my house first thing in the morning. John identified the problem in less than a minute, and made an easy repair, rather than charging me several hundred dollars for a new part that wasn't needed. Professional, friendly, and most importantly honest!

Wade and Letty Lair

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Efren Martinez is an outstanding employee. He was very professional, courteous, capable, and knowledgeable. He went above and beyond. Efren made your company look good.

Gloria J

Trusted Heating and Cooling was prompt and professional, and provided me outstanding HVAC service. I recommend them highly.

William S

Excellent job done, thorough, on time with an explanation of all maintenance done. I will use your company for all my hvac needs.

Paul H

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
John showed up on time. Communicated well. Fixed the problem quickly at a reasonable price. I will definitely use Trusted again in the future.

Stewart H

Positive: Professionalism, Quality, Value
Trusted AC/Heating was recommended by my daughter so I called on them to check out my AC before turning it on for summer. They will be back when it is time to switch over to Heating in the winter unless I have any problems. The technician John was professional and efficient.

Theresa B

Positive: Professionalism, Quality
Great experience with John Muntean! Very friendly and professional. He was quick in diagnosing a problem and was quick in finding the fix.

Pablo V

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mr. Poole and his team consistently provides professional solutions to my HVAC systems. I've been a client for many years and appreciate their service, work and guidance. Their office manager, Christina, exhibits stellar customer service and provides invaluable "front of house" experience. Always on call, always willing to go above and beyond. A++

Tamara C

Positive: Professionalism, Punctuality, Responsiveness
Very professional service. My HVAC units stopped working, and in the afternoon I called them for help. They asked me if I need someone urgently or can it wait. At first I said I can wait and they booked me something for next day. At 8 PM, I called them again, asking whether they can fix the system that night. They said yes!

Udayan B

Positive: Professionalism, Responsiveness
Very friendly and courteous. Our AC stopped working, they were able to come out within 24 hours. The issue was explained clearly and had our AC up and running in no time. I highly recommend them.

As an engineer I appreciate a good debugging session, and James came home at 9 PM and patiently investigated everything, and fixed the systems without replacing anything. He even claimed that he didn't do anything. As professional and courteous a service as one can ask for

Jimmy G

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
James and his team are top notch. This is how a repair experience should go. They actually fixed the problem rather than try to sell me a new system like the last company. My A/C was only 5 years old at the time. Should have called Trusted 2 years ago. Great job boys! AC is working great all over the house.

Archie Guerrero

2-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Rudy was awesome! Knowledge and patient. Walked us through what he saw, what he was going to do to resolve the issues and completed the work.
I plan to switch my yearly service to Trusted once the other companies time expires.

Fred Zepeda

1-21

Positive: Professionalism, Punctuality, Responsiveness, Value

John with Trusted Heating and Cooling has come out to address multiple issues, and is reliable, professional, kind, and thorough every time! Recently, our tenant was having a complex issue with their HVAC unit and John was able to figure out what it was, correct the issue, and also bill us reasonably for the work done. We appreciate this company so much and highly recommend!!!

Karen K

1-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

They diagnosed a loose wire in my heating system control board and replaced it for their service fee of $98. Saturday another company said the loose connection couldn't be fixed, and it wouldn't make sense to replace the control board without buying a new furnace-at a cost of nearly $4000. Tell all your friends about Trusted Heating and Cooling. We've signed up for their twice annual maintenance checks. They can be trusted!

Barbara Bergman

1-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Excellent service, attention to details, knowledgeable, and prompt.

Jim Hardage

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Trusted Heating and Cooling was amazing. They came out and gave a detailed cost estimate explaining everything that needed to be done. They were extremely professional, polite, and friendly. They explained everything and took the time to answer any questions I had. Also, I was impressed on how efficiently they worked together and helped each other to get the job done. Checking on each other and working together to make sure everything was completed correctly and as quickly as possible.

Stephanie Rangel

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

John Muntean was professional and very knowledgeable. He came by only a few hours after the request for service was made ready to roll. He was able to get our heater back up and going. My family will sleep comfy tonight!

Darrell J. Morgan

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

They sent John M. And he was great! I've had an ongoing issue with AC getting to my office and he was able to quickly identify the problem... after other companies weren't able to. They have a great maintenance program that I was happy to sign up for!

Ronda Prothro

12-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Very well organized team. Punctual, clean and all very respectful of our home and of course covid. We would recommend Trusted
Heating and Cooling.

Thomas Bruner

11-20

Positive: Punctuality, Quality, Value

Mr. James Poole (who has a lot of patience) installed a Solar attic fan. I set thermostat at 80°. Though out the summer the temperature in the house remained at a comfortable 78°. He also installed an Air purifying system. This is the first time I did not have to have multiple portable air purifiers running during allergy season. Their annual maintenance is very thorough. Provide a check off list, as well as photos of the work they did. Wonderful and friendly staff, especially the always cheerful receptionist, Christine.

Lynn Flippen

11-20

Positive: Professionalism, Punctuality, Quality

John's visit to both diagnose and solve the issues with my AC (capacitor replacement) went smoothly and efficiently. He was on-time, friendly, and helpful. Will use them again!

Emily Reagan

10-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We have worked with Trusted for almost 10 years. When our AC died in our first house on July 4th weekend, Trusted had us back in cool air before the holiday weekend was over. They specified a more efficient unit with installation for almost $1,000 less than the next closest bid. We've been with them ever since even after we moved to a new place. Just last night our system went out due to a bad breaker. I called this morning and they were here in a few hour's. They did a full diagnostic and traced the problem back to its source and now we're cool & comfortable once again. I fully recommend Trusted. They have integrity and a heart to serve.

David Macauley

9-20

Positive: Professionalism, Quality, Responsiveness

Ben is very knowledgeable and professional. We did a lot of research on the product he recommended and he is very patient and understanding. The installation took a day and a half and went really well and we are happy about the new AC system installed. In addition, he provided us two portable units when the AC was down. They are very trusted.

Lily Liu

9-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

John M. is awesome! He was early, which worked out great for us, and great to work with! He found the issue and resolved it quickly. He explained what he found and helped us understand what we may need to do next "cooling season" if the issue repeats. Trusted Heating and Cooling, indeed!

Erica Lang

9-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

John Muntean was right on time, honest, and very nice. Respected social distance, and quickly assessed the issue and fixed my AC. Will keep his card and only use him moving forward. Great service.

Renee DeSantis

9-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Never ever did I expect to call a place at 3:40p and have someone out by 5p with no extra fee. I was astounded by the quick response, professionalism and the fair price. John M. was great. He has the supplies needed in the truck and it was fixed within 30 minutes. Amazing.

Amber Bufkin

8-20

Positive: Professionalism, Punctuality, Quality, Responsiveness

We had a great experience working with Trusted Heating and Cooling from our initial inquiry to the completion of the work. They were prompt, extremely professional and friendly. They came out and gave an estimate on what it would entail to do both the sealing and cleaning of our air ducts. Once they got in and started doing the sealing, they let us know the ducts didn't need to be cleaned and looked good. We appreciated them letting us know and not proceeding to clean them anyway. I recommend their services and will use them again in the future. Thank you for the great work you do!

Stephanie Puente

7-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Trusted A/C is amazing! Our 20 year old A/C went out overnight on a day that the heat index was meant to be 107 degrees. (Of course). I called at 7am before the office opened and a technician called me back immediately. He gave me some quick advice and said they would get me scheduled as soon as the office opened at 8am. The office manager called me at 8:04 and had us on the schedule by 10am!

Despite the fact that our system is ancient in A/C terms, Peter did not pressure us to get a new system. He replaced only the part that was broken and had us up and running within half an hour.

I appreciate the whole professionalism of their process from start to finish. I also appreciate the technician's honesty and willingness to patch our old jalopy for now.

Highly recommend this company.

Leah Leveridge

7-20

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Our A/C quit working around 8:30pm last night. Had my dad over early the next morning to inspect and he was pretty sure it was the capacitor. I called Trusted Heating & Cooling around 9:30am and they had a technician out by 12:30pm the same day. John M. arrived a little before 12:30 he was nice, knowledgeable and didn't mind my 2 yr old lab who wanted to be his new friend. He diagnosed the problem instantly. He had the part, was able to install and complete the repair in 15 mins. My house is once again cool and I didn't break the bank. I highly recommend Trusted Heating & Cooling and the technician John M for any of your A/C needs!

Aimee Busby

7-20

Positive: Professionalism, Responsiveness, Value
Ben Poole and his Father have a very high quality company. After 45 years in property management I know the difference. They installed our Lennox system and have a great comprehensive service plan included in the price. You will not be disappointed. John M just came by and got us restarted after a week without power in the Polar Vortex of 2021.

timberhollow9310

3-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Our heater went out a day before the BIG ice/snow storm hit Texas. The heater would not turn on at all. The serviceman came out the same day I called and worked on it for 4 hours to do a type of bypass to get it working until they could get parts the next morning. They showed up early the next morning to do the repair just hours before the storm hit. We have used this company for about 10 years now and would NEVER ever consider using anyone else. They are very honest and reliable people. They do excellent work and are always very
professional and friendly. They get the job done! Whenever anyone asks for a recommendation for A/C or heat we ALWAYS recommend Trusted Heating and Cooling. Thank you Trusted! You saved us once again! You will never find another company as good as Trusted!

Linda Tumbleson

3-21

Positive: Professionalism, Punctuality, Quality, Responsiveness
Trusted is a good name for this company! From start to finish Trusted was the most thoughtful, professional, responsive and supportive of a large number of HVAC companies we worked with on our project. Every member of the team and every aspect of the service was exceptional. This is why one should support local companies that provide good old fashioned work and service. I recommend without hesitation.

Elizabeth Bray

3-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Nice employees; got it done!!! AC feels great.

liza9560

3-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Excellent customer service and quality installation of top-brand Lennox HVAC system. Soooo much quieter and more efficient than the previous model. The Trusted techs were efficient and professional and the office staff was first rate.

Todd Zazelenchuk

4-21

Trusted Heating and Cooling came out the same day I called in fact only about 2 hours. James (Poole) fixed the compressor and within paying the bill the office was cool again. I will not hesitate to use them again in the future.

Joel LaCombe

4-21

Positive: Professionalism, Quality
Everyone I've met from Trusted AC has been great - they're friendly, knowledgeable, and honest. I ask

Peter Grabowski

4-21

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I evaluated several highly rated local HVAC contractors (Green Leaf, Honest AC, and Trusted) and ultimately chose Trusted for the following reasons:

1) Honesty and integrity. Other contractors were promising that I'd be saving $60+ on my monthly electricity bill to justify the costs of a new system. That sounds great and all, but they weren't really being honest. My home is already very efficient (new windows, proper ventilation/insulation, etc.), so when I spoke with Alex in our initial consultation he told me flat out that I should not be expecting more than $10-15 monthly savings on my electric bill and should instead make a decision based on my desired comfort level. I appreciate this type of honestly because it allows me to make a more informed decision based on other factors such as comfort and air quality, rather than focusing on a false narrative around how soon my investment will pay itself off.

2) Customer service. Trusted staff were extremely responsive to my questions, very knowledgable in general, and up-front and honest about what I could expect by upgrading my HVAC system. Other contracts were slow to respond to my questions (if they responded at all) and gave me conflicting information about costs, services, and part compatibility. Trusted's front-desk personnel were able to answer just about all of my questions, whereas other companies couldn't answer even basic questions and instead said they'd have a technician call back -- and in many cases they never did. I don't expect front-desk folks to get deep into technical details, but they should certainly be able to answer basic questions about warranties, maintenance plans, and certifications. Every member of the Trusted staff appears to be extremely well-versed in HVAC technologies, and when they aren't they are sure to escalate and get back to customers in a very short timeframe to resolve open questions. Additionally, Trusted takes care of product registration and rebate paperwork for you, which is great because I'm quite busy and that frees me up to focus on more important things.

3) Cost. Compared to others, they were not trying to up-sell me on anything. I was given a detailed breakdown of what needed to be replaced and why, as well as why some existing parts could be reused without issue while others couldn't. Other companies wanted to replace EVERYTHING without providing any such justification, and that naturally led to unnecessary increased costs. Trusted also did not nickel-and-dime me to death as their installation quote included all the necessary work and parts. Other contractors were wanting to charge a lot extra for things such as cleaning/replacing drain lines and fabricating new supply and return plenums. Overall they weren't the least expensive, but the difference between their quote and the lowest I got was only a couple of hundred dollars. Their installation package also includes a 3-year maintenance plan which none of the others offered without additional costs, so in reality Trusted provided the best overall value.

4) Knowledge, accreditations, and credibility. I learned quite a bit from my conversations with Alex and their installation technicians. They are extremely knowledgeable and thorough, and they go out of their way to explain things in layman's terms. I'm also impressed with the number of accreditations they have when compared to others (NATE/BPI certified, owner sits on local ACCA & RSES boards) as that gives me even more confidence that they know what they are doing and are actively engaged in the community.

5) Highly rated. I tend not to put too much stock in reviews, but I must admit that I could not find any negative reviews about Trusted that established any sort of pattern of bad customer service or practices. When looking at negative reviews from other companies it wasn't very hard to find themes around bad customer service, price gouging, etc.

That said, I'm in the process of getting my installation done and I'll gladly post an update after some time has passed to talk more about our ongoing relationship.

Markus Hay

4-21